Itzy Ritzy wants you to be completely happy with your purchase, and we hope you’ll love everything, but understand if you need to make a return. We will accept unused and unwashed items with original packaging for returns and exchanges within thirty (30) days of purchase on the Itzy Ritzy website. All decisions on returns and exchanges are at the sole discretion of Itzy Ritzy.

Important Return Notes and Exceptions:

• You must obtain a return authorization (RA) number in order to return any product. This number serves as your authorization number and our reference number for the return.
• Any packages shipped to Itzy Ritzy without a filled-out Return and Exchange Form and accurate RA# will be refused.
• All returned merchandise must be unused and unwashed with original packaging with all tags and packing materials included.
• Any item that has been used or washed is NOT eligible for return.
• The original shipping charges are NOT refundable, and the customer must pay to ship the product back to Itzy Ritzy.
• Returns will receive a refund issued in the original form of payment.
• Items purchased at a discount can only be exchanged for merchandise credit.
• Order must not have been purchased as a sale/outlet, final sale, or otherwise restricted type of sale as stated on the website.
• Items sold in bundles or kits must be returned together, with all original items included. Partial returns of individual items from a bundle are not accepted.
• Returns can take up to 30 days to process.

After you’ve reviewed the Return Notes and Exceptions, to return or exchange an item, please fill out the Return and Exchange Form.

Once the form is completed, please reach out to Customer Service via our Contact Us page to obtain your RA number and for instructions on how to send the form. We will review the form and email you the RA# and instructions on how to complete your return.

Items sold in bundles or kits must be returned together, with all original items included. Partial returns of individual items from a bundle are not accepted.

Gift with Purchase (GWP) product must be included with your merchandise according to our return policy for a full refund. Should the order total fall below the GWP threshold and it is not returned, the retail value will be deducted from your credit.

Items Purchased in Retail Stores and not via www.itzyritzy.com
Only items purchased directly from www.itzyritzy.com are eligible for returns. All other purchases made at any of our retail partners must be returned or exchanged directly to the store according to that store’s return policy. Any items shipped to Itzy Ritzy that have been purchased from a retail store or other online retail partner will not be accepted, and the item will be returned to the sender.

Defective and Damaged Items

If any of your items arrive damaged, you have 30 days from the time of purchase to contact us here for assistance. 

Missing Items in Shipment

If you receive a package and there is a missing item, you must notify us within two (2) days to ensure proper handling of your claim. After two (2) days, we are not responsible for missing items not reported to us within the stated timeframe.

Lost or Stolen Shipments

Please see our Shipping Information page for information on how to address packages believed to be lost or stolen.