Special Shipping Notes During the COVID-19 Crisis
Please note that we have suspended all forms of expedited shipping during the government-mandated shelter-at-home policy in Illinois. Orders for in-stock items will typically ship in 3-5 business days. This rule will be in effect until the end of all government-mandated shelter-at-home policies and our return to normal business operations. We thank you for your understanding.
Orders placed for in-stock items typically ship within 3-5 business days. Regular orders placed on Fridays, holidays or weekends will be processed in the order received and within 3-5 business days. These periods could increase during holidays seasons and other heavy shopping periods.
Express orders received before 10:30am CST will be shipped within 24 hours, unless they are placed on Fridays, holidays or on weekends, and then they will be shipped within the next business day.
All orders ship from our warehouse in Naperville, Illinois. You may choose from Ground, 2 Day and 1 Day delivery options at an extra charge. Please note that even if you select expedited shipments orders do not deliver on Saturdays, Sundays or holidays. All orders are shipped via USPS, UPS or FedEx. Please note that USPS is the only shipping option for orders shipped to PO boxes.
Once your order has shipped, you will receive an email notification with tracking information, and your order will ship in 1-2 business days.
If you need assistance with monitoring or tracking your order, please reach out via our Contact Us page with your shipping method and order number.
Itzy Ritzy is not responsible for wrong or mistaken addresses entered upon ordering. We will make our best effort to change an address before the order goes out. The customer will be subject to any additional shipping charges resulting from rerouting an order.
Lost or Stolen Shipments
If the tracking for your order shows that it was delivered and you are unable to find it, please contact the carrier. Here are the phone numbers for the carriers that we use:
- UPS 1-800-742-5877
- Federal Express 1-800-463-3339
- United States Postal Service 1-800-275-8777
If they are unable to help you, please contact us via our Contact Us page.
Itzy Ritzy takes lost and stolen items very seriously. If you believe your order was lost or stolen, please inform us via our Contact Us page, and we will request an investigation by the shipping company. We will take no action toward refunding or replacing a shipment until the shipping company completes this investigation. If you believe your package was stolen, we strongly suggest that you submit a police report. Due to limits on filing claims with major shipping companies, you must report a lost or stolen shipment within one month. Refunding or replacing lost or stolen orders will be done at the sole discretion of Itzy Ritzy.
In addition to domestic shipping within the United States, we offer shipping to the countries listed below. Please note that increased shipping rates apply and the shipping price will automatically adjust to your location. Pricing will vary from country to country.
Please read the associated international shipping risks below prior to ordering.
- Cayman Islands
- Czech Republic
- Dominican Republic
- El Salvador
- Hong Kong
- New Zealand
- Puerto Rico
- Saudi Arabia
- Serbia and Montenegro
- Slovak Republic
- South Korea
- Sri Lanka
- Trinidad and Tobago
- United Arab Emirates
- United Kingdom
International Shipping Risks
Shipping products internationally has certain inherent risks. The risk of loss and title for merchandise shipped internationally will pass to the customer upon our delivery of the goods to the shipping carrier. Your order may be subject to duties/taxes/brokerage fees/customs/VAT/importation fees which are levied once a shipment reaches your country and or charged at time of delivery. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be and are not responsible for their payment. These charges are not included in the item price or shipping charges. The customer is responsible for those charges at delivery. These should not be confused with additional shipping amounts. The receiving customer is the importer. Usually the carrier will not release a package until those fees are paid or they (the shipping carrier) may send you a bill at a later date for those fees. Fees vary by each country. Please review and check those before you purchase so you are not surprised later at delivery. Furthermore, customs policies vary widely from country to country, so please contact your local customs office for further information or questions prior to placing an international order at www.itzyritzy.com. Additionally, when ordering from Itzy Ritzy, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance on your behalf any duties and taxes owed by you. It is outside our control, but as always, cross-border shipments are subject to opening and inspection by customs authorities. As required, we may provide our international carriers with certain order, shipment, and product information, such as description, and as such this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.
U.S. and International government regulations prohibit marking items as gifts or marking merchandise below value. Even if “gift” is selected on your order, the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
International Shipping Times
Please understand that international packages will take longer to arrive than domestic orders. Once the package arrives into your country, it will also pass through your customs office which can add time to the delivery. Customs can hold a parcel for several weeks and open up packages for inspections. Usually international packages arrive within 4-6 weeks, yet it can take longer depending on transit times and customs clearance. Unfortunately, there is nothing we can do internally to speed up the process. Lost packages are extremely rare, so please allow sufficient time for your package to arrive.
Foreign Currency Order Costs
All prices on our site are listed in U.S. Dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card.
If you decide to refuse any shipments from www.itzyritzy.com you are responsible for the original shipping charges to you, any duties/taxes/brokerage fees/customs/VAT/importation fees that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Itzy Ritzy. This amount will be subtracted from your merchandise credit and if the associated costs exceed the merchandise total, your credit card will be billed for the difference. Moreover, you are responsible for expenses associated with packages that are undeliverable due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
Shipping costs are calculated at time of checkout based on order size, weight, shipping time and location.
For information on returns, please see our Return and Refund Policy.