Frequently Asked Questions
What is Ritzy Rewards?
Ritzy Rewards is Itzy Ritzy’s loyalty rewards program. It’s an extension of our already amazing community, where you can get early access to events, special offers, gifts, and earn Ritzy Diamonds (points) which can be redeemed for shop credit for itzyritzy.com purchases.
How do I sign up?
If you have an ItzyRitzy.com account, you're already a member! Log in here with your user name and password.
If you don't have an account, you can sign up here.
Everyone automatically starts in the Rose Gold level, and you can move up to Platinum, then Diamond!
How do I earn Ritzy Diamonds?
We offer many ways to earn Ritzy Diamonds. Every time you make a purchase on itzyritzy.com, you will earn Diamonds. Referring friends and engaging with us on social media are other ways you can earn Ritzy Diamonds.
How many Ritzy Diamonds do I get when I make a purchase?
For every $1.00 spent on products from itzyritzy.com, you’ll receive 10 Ritzy Diamonds. If you’re a part of the Diamond Tier, you’ll receive double Diamonds on every purchase (that’s 20 Diamonds per $1.00!). Diamonds are earned only on dollars spent on merchandise, less any discounts applied. Diamonds are not earned on shipping or taxes.
TIP: To estimate the number of Diamonds you will earn on a purchase, take your subtotal before discounts, shipping and taxes, and multiply by 10.
How do I redeem Ritzy Diamonds?
Ritzy Diamonds can be redeemed for a shop credit note when you hit certain thresholds, starting at 2,000 Diamonds. Log in to your account on itzyritzy.com to view your balance and redemption options. When you have enough points for a reward, you will have to log in to your Ritzy Rewards account and redeem them; Diamonds do not automatically become rewards at the various thresholds without you taking action to redeem them. Once you redeem Diamonds for a Reward, you will receive a coupon code to apply that Reward on a future order.
Will I earn Ritzy Diamonds on all of my purchases?
Yes, you can earn Ritzy Diamonds on any purchase from itzyritzy.com. Unfortunately, purchases from other retailers are not eligible unless expressly stated during special promotions.
Do Ritzy Diamonds expire?
Yes, Ritzy Diamonds expire 6 months from the date they are earned. If you are subscribed to our emails, you will get reminders before your points expire so you don’t miss the opportunity to redeem them!
Do Rewards I’ve already redeemed expire?
While Ritzy Diamonds (points) do expire 6 months from the date they are earned, any Rewards (coupons) they are redeemed for do not. You are welcome to redeem your Diamonds for a Reward to make sure you can collect the Reward before your Diamonds expire, but you are welcome to hold onto the Reward until you are ready to use it on a purchase. If changes are made to the program regarding expiration or Diamond (points) value, any Rewards already redeemed do not change, they will remain the same from the time of redemption.
Can I redeem my Ritzy Diamonds on any products?
Ritzy Diamonds can be redeemed on almost any full price product with very few exceptions, like special collections such as our Chelsea + Cole Collection for Itzy Ritzy, as well as Gift Cards and Mystery Items.
When I redeem my Ritzy Diamonds for a discount at checkout, can I also use a coupon code?
When you redeem your Ritzy Diamonds for a shop credit code, this will apply to your order as a discount and cannot be combined with other codes or offers.
How do I get to VIP tiers?
When you hit certain levels of Ritzy Diamonds, you will be moved up to the next tier! You can reach this by making purchases, referrals, posting on Instagram, etc.
Will I ever fall back to a lower tier?
No! Once you reach a tier, you will remain there until you work your way up to the next tier.
How do I earn Ritzy Diamonds for social sharing?
Send links to your qualifying posts to firstname.lastname@example.org to receive your Ritzy Diamonds! Please allow up to one week for Ritzy Diamonds to be added into your account. See rules for social sharing here.
Is there a limit to the number of referrals I can accumulate?
Nope! You can refer as many friends as you’d like. The referral only works if it’s their first purchase through Itzy Ritzy on orders of $50+.
Can I share my code anywhere?
We LOVE that you're excited to share your Ritzy Rewards referral link with your followers. These links are for introducing people in your own personal circle about Itzy Ritzy. Please note that referral links/soliciting of referral links is not permitted in our Insiders Facebook Group, or in comments of our social media posts and ads. If you have a larger network or following you would like to share Itzy Ritzy with, please contact us about becoming an Ambassador.
Can I combine Ritzy Rewards from multiple accounts into one account?
We are unable to combine/merge/transfer Ritzy Diamonds or Ritzy Rewards accounts.
Can I combine Ritzy Rewards with other discounts?
We are unable to allow the combination of Ritzy Rewards with other discounts or shop credit.
I have feedback for the program, where can I send it?
Feel free to send feedback about the program via our Contact Us form.