Terms and Conditions
Ritzy Rewards Terms and Conditions:
1. Membership & Eligibility
The Ritzy Rewards Program (“Program”) is a free rewards program offered by Itzy Ritzy to its customers located worldwide. Membership is limited to individuals only and is limited to one account per individual. No purchase necessary to join Ritzy Rewards.
Retailers and Affiliates of Itzy Ritzy (e.g. boutiques) may also have similar rewards programs. Membership in the Program does not confer any rights or benefits in the program of any other Itzy Ritzy retailer/affiliate.
2. Earning and Redeeming Program Rewards
There are three tiers of membership in the Program: Rose Gold, Platinum and Diamond. All members are automatically entered into Rose Gold upon enrollment. Reaching Platinum or Diamond status requires a minimum Ritzy Diamond accumulation starting on 7/17/19, outlined below.
Under the Program, for every U.S. dollar spent on eligible Itzy Ritzy merchandise online at www.itzyritzy.com, you will receive 10 Ritzy Diamonds at Rose Gold and Platinum levels, and 20 Ritzy Diamonds at Diamond level when you provide or check out with the email address that is registered to your Ritzy Rewards account. We also offer bonus points events from time to time and in that circumstance the bonus points offer would apply in lieu of these point thresholds. Ritzy Diamonds are not accrued on gift card purchases, shipping fees or taxes.
You must provide your Ritzy Rewards registered e-mail address at checkout to gain Ritzy Diamonds.
Any reference to "merchandise" or the value of "merchandise" in these Terms for purposes of collecting points includes all Itzy Ritzy products sold online. It does not include taxes or shipping.
You can view your current point balance, as well as any point activity in your “Treasure Box.” To view your Treasure Box balance online, simply log in to your online account. Your Ritzy Rewards page is your destination for everything Ritzy Rewards related including to view activity or current Ritzy Diamonds balance.
Ritzy Diamonds may be redeemed for Rewards (i.e., shop credit) to be determined by Itzy Ritzy at its sole discretion. Members are eligible to redeem Ritzy Diamonds for a reward if you have enough Diamonds in your account for that specific Reward. The retail value of the Reward does not count toward Itzy Ritzy’s free shipping threshold.
Ritzy Diamonds have no cash value and can only be redeemed for Rewards. Itzy Ritzy may, at its discretion, allow Ritzy Diamonds to be redeemable for other items of merchandise from time to time. However, Ritzy Diamonds are never redeemable for cash.
3. Redeeming Ritzy Rewards
Rewards are non-transferable, have no cash value (unless required by law) and cannot be sold, returned or exchanged for points, cash, another product, gift card or e-gift certificate. Rewards can only be redeemed online at www.itzyritzy.com. Some Rewards may only be available to residents of a particular country (e.g., U.S. only or Canada only). Rewards are subject to change, alteration, substitution, or termination by Itzy Ritzy at its sole discretion at any time. See specific Reward offers for any additional terms and conditions.
Rewards can be redeemed online with a cart subtotal that exceeds the total amount of the Reward. You are not required to redeem a Reward during checkout.
4. Rose Gold
Rose Gold status is conferred on those registered Ritzy Rewards members upon signup. Itzy Ritzy may, at its sole discretion, alter, limit, or modify the Rose Gold tier rules, regulations, benefits, eligibility for membership, or any other feature of the Rose Gold tier or may terminate the Rose Gold tier at any time at its sole discretion, without prior notice.
As part of the tier benefits, Rose Gold members receive 10 Ritzy Diamonds for every U.S. dollar spent on merchandise, access to exclusive bonus Diamond events, early access to sales on itzyritzy.com, and have access to unlimited Ritzy Diamond earnings.
Platinum status is conferred on those registered Ritzy Rewards members who accumulate 7,500 Ritzy Diamonds beginning 7/17/19. Members receive a tier celebration gift of their choice (from choices given by, and at the sole discretion of, Itzy Ritzy) when they qualify for Platinum status. Itzy Ritzy may, at its sole discretion, alter, limit, or modify the Platinum tier rules, regulations, benefits, eligibility for membership, or any other feature of the Platinum tier or may terminate the Platinum tier at any time at its sole discretion, without prior notice.
As part of the program benefits, Platinum members receive 10 Ritzy Diamonds for every U.S. or Canadian dollar spent (as applicable based on country of purchase) on merchandise, access to exclusive bonus Diamond events, early access to sales on itzyritzy.com, have access to unlimited Ritzy Diamond earnings, have early access to new products and early access to Limited Edition items (Limited Edition items labeled as such at the sole discretion of Itzy Ritzy).
Diamond status is conferred on those registered Ritzy Rewards who accumulate 15,000 Ritzy Diamonds beginning 7/17/19. Members receive a premium tier celebration gift of their choice (from choices given by, and at the sole discretion of, Itzy Ritzy) when they qualify for Diamond status. Itzy Ritzy may, at its sole discretion, alter, limit, or modify the Diamond tier rules, regulations, benefits, eligibility for membership, or any other feature of the Diamond tier or may terminate the Diamond tier at any time at its sole discretion, without prior notice.
As part of the program benefits, Diamond members receive 20 Ritzy Diamonds for every U.S. or Canadian dollar spent (as applicable based on country of purchase) on merchandise, access to exclusive bonus Diamond events, early access to sales on itzyritzy.com, have access to unlimited Ritzy Diamond earnings, have early access to new products, early access to Limited Edition items (Limited Edition items labeled as such at the sole discretion of Itzy Ritzy), social media shout-outs and access to monthly exclusive giveaways.
7. Ritzy Reward
A Ritzy Reward is a shop credit note that is available for application on eligible purchases on www.itzyritzy.com. After Ritzy Diamonds are redeemed for a Ritzy Reward, you will receive a confirmation email within 24 hours that will provide a link to generate a code and instructions on how to use the code to purchase merchandise. The code, once received via the link, is immediately available for use. If you have not received your confirmation email within 48 hours, and have checked your junk/spam inbox, please contact customer service via our Contact Us page. The code can be viewed multiple times from the same confirmation email, and the code will not expire as long as Ritzy Rewards program is in effect. Ritzy Rewards cannot be combined with any other promotional offer. For any merchandise purchase, enter the code in the promo code field during online checkout. Only one Ritzy Reward can be used per transaction.
Items purchased with a Ritzy Reward are subject to our standard Return and Refund Policy and no cash value on returns.
The granting and removal of points for product cancellations, returns and exchanges shall be at the sole discretion of Itzy Ritzy.
A Ritzy Reward is not transferable and may not be sold, transferred or assigned to anyone else. Attempts to transfer the code may invalidate the Ritzy Reward. You can use your Ritzy Reward to purchase merchandise as a gift for someone else.
8. Tier Welcome Gifts
New Platinum and Diamond members are eligible to choose from welcome gift options. These will be provided to you via email, and product options will be presented at the discretion of Itzy Ritzy.
The welcome gifts are redeemable online with any merchandise purchase. Offer is non-transferable. Substitutions may occur. Offer subject to change, alteration, or termination by Itzy Ritzy at its sole discretion at any time.
10. Communications with Itzy Ritzy
By submitting an application for Membership in the Program, you agree (or, if you are a minor, your parent or legal guardian agrees) to receive advertising, marketing materials and other communications from Itzy Ritzy. By signing up to join the Program, you will automatically be subscribed to receive program emails.
11. Opting Out of Communications with Itzy Ritzy
If you do not wish to receive these communications, you can request that they be discontinued by updating your client profile at www.itzyritzy.com.
12. Changes, Termination And/Or Removal From Program
Itzy Ritzy may, at its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, eligibility for Membership, or any other feature of the Program (including assigning any of its obligations to customers under the Program at any time to another person or entity, without recourse) or may terminate the Program at any time at its sole discretion, by posting any such changes on the Itzy Ritzy website.
YOUR CONTINUED PARTICIPATION IN THE PROGRAM FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.
Itzy Ritzy reserves the right to exclude individuals from the Program or remove points from a member's Treasure Box at its sole but reasonable discretion. In particular, any abuse, manipulation or "gaming" of the Program or its rules (as determined by Itzy Ritzy), failure to follow any terms of the Program, any misrepresentation or any conduct detrimental to the interests of Itzy Ritzy not otherwise protected by law may subject members to Membership revocation or deduction of points obtained through these abusive or manipulative activities and will affect eligibility for further participation in the Program. Membership is non-transferable and Membership purchases must be made by the member. If your Membership is revoked or otherwise cancelled, any points in your account will automatically expire. Itzy Ritzy reserves the right to make changes to its Web site and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes. By joining the Program, you hereby agree to be bound by any such changed Terms.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, ITZY RITZY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION OR MEMBERSHIP IN THE PROGRAM, INCLUDING DAMAGES ARISING OUT OF CHANGES TO OR TERMINATION OF THE PROGRAM. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES. TO THE EXTENT PERMITTED BY LAW, THE LIMITATIONS ON ITZY RITZY'S LIABILITY SET FORTH HEREIN SHALL APPLY WHETHER FOR BREACH OR REPUDIATION OF CONTRACT, OR WHETHER IN TORT, CIVIL LIABILITY BY WAY OF NEGLIGENCE, GROSS NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BY AGREEING TO THESE TERMS, YOU WILLINGLY AGREE (OR, IF YOU ARE A MINOR, YOUR PARENT OR LEGAL GUARDIAN WILLINGLY AGREES) THAT YOU HAVE RELINQUISHED YOUR RIGHT TO SEEK THESE DAMAGES FROM ITZY RITZY AND THAT THIS IS A REASONABLE ALLOCATION OF RISK. THIS PROVISION DOES NOT APPLY TO NEW JERSEY RESIDENTS.
All Program design, text, graphics, logos, button icons, images, audio clips, the selection and arrangement thereof, and all proprietary software is Copyright (c) 2008-2019 Itzy Ritzy, ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all Program content is the exclusive property of Itzy Ritzy and protected by U.S. and international copyright laws. All software used in connection with the Program is the property of Itzy Ritzy or its software suppliers and is protected by U.S. and international copyright laws. Unless otherwise indicated on a particular part of the Program materials, permission is granted to electronically copy and to print in hard copy portions of the Program materials for the sole purpose of accessing the Program and the services provided therein for personal use. Any other use of Program materials - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Itzy Ritzy is strictly prohibited.
Itzyritzy.com, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Itzy Ritzy and may not be used in connection with any product or service that is not offered by Itzy Ritzy in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Itzy Ritzy. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
16. Resolving Disputes
If a dispute should arise between you and Itzy Ritzy, we want to provide you with a resolution that is efficient and cost effective by using our customer service team. Almost all customer service disputes can be resolved to the customer's satisfaction by contacting our Customer Service via our Contact Us page. Facebook messaging or Instagram messaging will not be responded to, as all Customer Service communication must occur via email or phone.
17. Additional Information on the Program
If you have any questions regarding the Program, you may contact Customer Service via our Contact Us page.